Thank you for your response.
Oh But But But, You can see by the time and date of the email I sent (in desperation, after wasting a good hour of my work day trying to get through to the naked bus booking form, AND phoning at least three times direct), that it WAS sent prior to when my bookings would have expired. There is no reason why I would have done this when I could have made the booking changes myself, surely? Apart from not being able to? I was very frustrated, but rested easily once I'd sent it, knowing the date and time would reassure anyone.
Please will you reconsider? I am a Master's student and cannot afford to pay the full amount again, albeit less 25%, for this travel, when I have already paid it. Naturally I do realise I have to pay the booking fee for the change.
Katherine De C.
NB. this exchange occurred on August 1.
The first part of this saga is here
Part 2 is here